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Importance of IVR For Your Business
22 Nov

Importance of IVR For Your Business To Maximize Customer Experience

When it comes to conversational AI, one of the most popular is Interactive Voice Response (IVR). But do you think you need conversational artificial intelligence for your business? Having it, like IVR from Clinc can surely give you leverage for your business to effectively meet the demands of your business. If you are considering IVR, here are some of the most important reasons why you should give it a go.

An Efficient Self-Service Tool

The majority of businesses today want to be able to effectively respond to their customers in a timely manner. And to do this, many of them prefer to use IVR. People are wondering how IVR works. Well, this method uses a ‘call deflection’ feature as well as short message service (SMS) channels.

And because of this, it becomes more convenient for customers to get the answers that they are looking for when it comes to frequently asked questions and resolutions to common problems without the need to talking to a real person. With IVR, you can route your calls to the right departments too. This way, you have peace of mind that you provide prompt and timely assistance to your customers.

efficient customer assistance

Provide Customers with Convenient Options

IVR can help customers use the speech and button prompts in order to get the right answer to their queries, or to reach the correct department. Businesses can set up a menu option that can be helpful to their customers. There are IVRs with speech recognition that will let customers speak the data that they need for them to complete a transaction. With IVR, customers do not feel abandoned even if they are not talking with a live agent.

Round-the-Clock Customer Support

Unlike call centers, another benefit of the IVR is that it provides professional assistance which is readily available any time of the day, including weekends and holidays. Also, IVR does not lead to hold times that every caller dreads. No need to wait for longer holds and this can help customers feel more valued. Your company is able to provide fast assistance anytime that the customer needs it.

If you are currently deciding on whether or not to have an IVR system in place for your business, then you should not wait any longer. Big companies these days make sure that they are able to provide efficient customer assistance any time of the day. And having an IVR in place can help you achieve this. In return, your customers appreciate the timely assistance that your business can provide.